Returns:

The policy lasts for 30 days from the date of purchase.

• After 30 days, no refunds or exchanges will be offered.

• To be eligible for a return, the item must be unused and in the same condition as received, and it must be in its original packaging.

• A receipt or proof of purchase is required to complete the return process.

• Do not send the purchase back to the manufacturer.

• If the product is faulty, email enhanced@aestheticzone.com.au for a return label to send back the item for inspection and replacement/refund.
  

Refunds:

Once the returned item is received and inspected, an email will be sent to the customer notifying the approval or rejection of the refund.

• If approved, the refund will be processed within a certain amount of days and applied to the original method of payment.

• Late or missing refunds should be checked with the bank or credit card company before contacting us.
  

Sale Items:

Only regular priced items may be refunded; sale items are not eligible for a refund, unless there is a proven manufacturing fault with the product. Please note this may take some time as we liaise with the manufacturer to determine the exact fault and cause.

Shipping:

To return a product, mail it to Enhanced Cosmetics at:

Shop G06A, South Village
580 Princes Highway
KIRRAWEE, NSW, 2232
(Please include ‘Australia’ after NSW if shipping from overseas)

• The customer is responsible for paying the shipping costs for returning the item, and shipping costs are non-refundable.

• We recommend to using a trackable shipping service, and if the item is over $70 to consider purchasing shipping insurance.

• The time it may take for the exchanged product to reach the customer may vary depending on where they live.

• Enhanced Cosmetics does not guarantee the receipt of the returned item.